The Shop Keeper/Server is expected to work 20-30 hours per week. The Shop Keeper/Server must clock in and out when at work.

Competencies:

• • Customer Service
• • Communication Skills • Eye for Detail
• • Positive Attitude
• • Team Oriented
• • Multitasker

The Shop Keeper/Server is expected to contribute to the overall guest experience through effective guest interaction and maintaining a welcoming atmosphere.

• Adhere to all La Bergerie operations, policies and procedures, manuals, memos and verbal instructions.
• Answer phone calls in a timely and courteous manner.
• Check voicemail and provide messages to intended recipient.
• Complete all shift checklist items.
• Greet guests and assist with seating as needed.
• Assist guests in a confident, professional, personalized and genuinely friendly manner.
• Provide guests with insight on menu, wine and other beverage options.
• Perform all duties necessary in the taking of orders and serving of food and beverage.
• Prepare and serve drinks and food items.
• Handle all aspects of payments.
• Bus tables and ensure cleanliness of the Shop and Bar areas.
• Resolves any guest problems or complaints, utilizing own best judgment in resolving issues or referring issues to Management as needed.
• Follow brand standards.
• Have a comprehensive knowledge of all wine, beer, food and gift items in the shop.
• Maintain a high level of cleanliness and safety in the work area.
• Adhere to all food and safety guidelines.
• Restock, organize and clean shelves.
• Any and all other duties not listed here.

The Shop Keeper/Server will follow all SSH guidelines and communicate any needs specific to the shop. The Shop Keeper/Server will report to the General Manager.

• • Food and beverage experience preferred.
• • Current Texas Food Handler’s Certification.
• • Current TABC Certification.
• • Be able to use POS system effectively and efficiently.
• • Ability to walk, stand and work in a fast-paced, stressful environment.
• • Able to lift up to and over 40 pounds
• • Able to maintain a clean personal appearance at all times.
• • Must be able to work during peak times, including on the weekends and during holidays.